Refund policy

Returns and Exchanges
We want you to love your purchase. If something isn’t quite right, eligible items may be returned for store credit.

Eligibility
• Items must be unworn, unwashed, unaltered, free of odors and stains, and with original tags attached.
• Returns must be initiated within 14 days of delivery and received back within 21 days.
• Final sale: custom, personalized, monogrammed, special-order, and all sale/discounted items are final sale and not eligible for return or exchange.
• Accessories, bodysuits, swim, intimates, beauty, and gift cards are final sale for hygiene and safety.

How to Start a Return
• Start your return through our Returns Portal (or email us at info@chic-loco.com) with your order number and zip code.
• You may use our prepaid label; the label cost will be deducted from your store credit. You’re welcome to use your own carrier as well.

Refunds and Processing
• Returns are issued as store credit via e-gift card once your item is delivered to our warehouse and inspected, typically within 3–5 business days.
• Original shipping charges are non-refundable.

Exchanges
• Need a different size or color in an eligible item? Start an exchange through the portal to hold your new item while your original is in transit. If the item sells out, we’ll issue store credit.

Damaged or Incorrect Items
• If we made a mistake or your item arrived damaged, tell us within 3 days of delivery with photos and we’ll make it right with a replacement or refund to your original payment method.

Late or Ineligible Returns
• Items returned outside the window or not meeting the policy may be returned to you at your cost or issued partial credit at our discretion.

Shipping Address for Returns
• Your Store Returns, 9709 Ada Ter NW Canal Winchester, Ohio 43110